Cancellation and Refund Policy

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good. To exercise the right of withdrawal, you must inform us (La casa del bebè, Via Giovanni Lombardi, 25 - 80141 – Naples, info@lacasadelbebe.it) of your decision to withdraw from this contract by means of an explicit declaration (for example, a letter sent by post, email or WhatsApp message). To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

Communication of withdrawal

The consumer must inform the seller of the decision to withdraw by means of an explicit declaration (postal, email or WhatsApp) before the withdrawal period expires.

Conditions of item to be returned

The product does not show signs of wear: The product must be returned in like-new condition, without signs of use. The original packaging is intact: The product packaging must be in the same condition in which it was delivered. If these conditions are not met, the seller reserves the right not to proceed with the refund.

The Customer may not exercise the right to withdraw from the Contract if the object of the supply concerns one or more of the following products:

Customized products made on specific request of the Customer.
Sealed products that, for reasons of hygiene or related to health protection, cannot be returned if opened after delivery.
Medical devices, such as: aerosols, breast pumps, and other similar devices.

Refunds

If the consumer exercises the right of withdrawal, all payments will be refunded (excluding shipping costs) within 14 days of notification of withdrawal.

Returns

The consumer is responsible for the cost of the return, unless the return is due to a defect in the product

However, shipping costs will be borne by the customer and are under the full responsibility of the customer in the event of damage to the goods until the certificate of receipt at our warehouse.
La casa del bebè will refund within 14 days of receiving the withdrawal notification, but may delay the refund if it has not received the returned goods or proof of their return.

Return address:

La Casa del Bebè

Via Giovanni Lombardi 25 - 80141 Naples

Tel: 08118181128

email: info@lacasadelbebe.it

P.Iva: 08890351219