Terms of Sale

PRODUCT WARRANTY
All products sold by us are covered by a warranty for an average duration of 24 months. In the event of defects and/or breakage of the products, the procedure to follow is the following: The customer must send by email to the address: info@lacasadelbebe.it the completed warranty assistance request form to be downloaded from our website, or send an email to the same address with the following information: - Name and Surname, address and telephone number, - copy of the receipt, mandatory, - photo/video of the defect detected or of the damage caused with description, - description of the product, - photo of the product identification plate, the photos will be viewed by the technical office, in the event that the damage was caused by incorrect or clumsy use, the customer will be required to pay the costs of collection, return and repair of the product in question, in the event of a manufacturing defect, everything will be borne by the manufacturer.

PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information regarding replacement products of equal or higher quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund you all amounts you may have already paid.

DELIVERY TIMES
For national shipments, La casa del bebe’ uses the best express couriers such as TNT, BRT, GLS and SDA, while for international shipments it uses TNT or DHL. The order for national shipments (ITALY) is processed in one working day based on availability, always indicated in the product sheet, of the same and the goods are received by the customer on average within 24/48 hours (for remote locations and islands calculate 1 or 2 more days); for international shipments, delivery times must be agreed with customer service because they vary according to the country. In the event that the purchased item is not available for immediate delivery, the order will not be processed within one working day. In such situations, the product must be ordered from the manufacturing company. Supply times can vary from 10 to 25 working days. After receiving the item at our warehouses, we will proceed with processing the order. Delivery will take place within 24-48 working hours, except for shipments to the islands, for which additional working days may be required. Please note that any delays by the courier are beyond our control.

SHIPPING COSTS
The cost of shipments varies according to the location with pre-established weight-volume bands. In the case of payment on delivery and therefore cash on delivery (only national shipments) an additional 7 euros are required.

SHIPPING CONDITIONS
Shipments are entrusted to express couriers who do not make preventive phone calls or manage requests for delivery at particular times, delivery is intended for the recipient's ground floor, however if the recipient prefers delivery to the floor of a bulky product (wardrobe, cot, crib, etc.) it must necessarily be agreed by telephone with our customer service at 081 5540389 with a small supplement. In addition, the customer can also collect his product directly from the shop at the following address via giovanni lombardi 25, 80141 Naples, from Monday to Friday from 10:00 to 17:00, without paying shipping costs upon communication made on whatsapp.

WHERE WE ARE
Our shops are located:

- Piazza del Carmine n. 204, 80133 Naples

- Via Armando Diaz, 68 - 80026 - Casoria (NA)

Tel: 08118181128

email: info@lacasadelbebe.it